Return Policy

Visit any Zinati Store to return your item(s) purchased through Zinati’s website. Please bring your invoice as well as the credit card you used to place your order. A Zinati staff member will inspect your item(s) and if they meet the conditions listed in our terms and conditions will process your return or exchange at the Zinati store.

All products must be returned to us, unused and with all Zinati tags, if any, still attached and in the same condition as received, in good condition and in their original box and packaging, along with the original invoice, within 14 (fourteen) days from date of online purchase.

For sale and discounts, products can be exchanged or returned within 7 (seven) days from date of online purchase.

We will not accept any returns for products if the original packaging has been opened or tampered with.

Returns that are damaged or soiled may not be accepted.

Original shipping and handling costs are non-refundable unless the items are defective or damaged.

Please do not mail your return to a Zinati store. Stores are unable to process mail-in returns.