Frequently Asked Questions

  1. The first step using Zinati store is to create an account to buy from the store.
  2. Select your favorite products and add them to the Cart by hitting the button “Add to Cart”.
  3. To complete your purchase, click on “Cart” and you will be redirected to the page that shows you selected products and quantities. You can select “Continue shopping” or “Checkout” to complete the purchase and payment.
  4. When you select to Checkout, you must provide a detailed address and choose one of the available payment methods, then hit “Checkout”.
  5. After completing the purchase, the order will be processed and shipped to your address within the Kingdom of Saudi Arabia via a shipping company.

  • Yes, we are aware at the Zinati store to provide international Genuine products from their original manufacturer, as we are also aware to compensate our clients if any problem arises regarding this matter.
  • Zinati is an exclusive agent of many international brands.

Yes, registration is important to complete order steps through Zinati store, you can register by clicking on the button “Create account” in the registration page (this process does not take more than 30 seconds)

We ship  nationwide in the Kingdom of Saudi Arabia.

  • We accept Visa Card, Master Card or Mada Card.
  • Payment on delivery (additional fees: 22 Saudi Riyal).

– We will send a message to your registered email “Check spam folder”, once received, the order has been accepted.

– It takes 5 to 7 days from the date of order approval to prepare and ship it to the registered address during the bill period.

– Yes! The information we require during the order from Zinati store are obligatory to complete the order. Be sure that we do not sell or share your personal information with any third party.

– We don’t accept returns in this case since the product was purchased upon desire.

– Unfortunately, our policy does not allow us to exchange product since it was purchased upon desire.

– In this case, you can return the product in the same packaging. Once we receive it, we will proceed for a full refund.

– We take care at Zinati store of the parcels during shipping, by providing good packaging for product safety, but In case of damage or any product not working properly, you can return the product in the same packaging. All you need is to contact us and provide us with the order number, we will check the returned item and proceed a full refund if applicable.

There are lot of situations in which you cannot return the product:

  • When the product is the same as described in the picture and bought upon your desire.
  • If you use the product or damage it, or is not in the original condition in which you received it.
  • Used products.
  • Damaged or serial number removed product.
  • Product without price label, or original package, or with no accessories bought along with.

– When it comes to skin and hair, we offer concentrated natural ingredients, and extracted from effective and valuable ingredients to improve the skin and hair look.

– You can use the search filter available on the page menus to choose the right product, for example, if you have oily skin, you can choose from the skin type filter to get the desired result.

– You can refer to product instructions of use in the page of the product.

– All Zinati products are genuine and safe. But if you notice any change or allergy, you should stop using the product and consult a Doctor. Try to choose the right products for your skin or hair.

– For technical support, inquiries, claims and general suggestions, contact us at (mobile number) from 9:00 AM to 09:00 PM, or through email (Email).

  • We offer free shipping for orders above 450 Saudi Riyal + 22 Riyal when you select on delivery payment (optional).
  • For orders below 450 Riyal, the shipping fees are 25 Saudi Riyal +22 Riyal when you select on delivery payment (optional).

– Yes, we offer free shipping inside the Kingdom of Saudi Arabia for orders above 450 Riyal.

We will be glad to help you to send gifts through Zinati store, all you need is:

  • Select the desired products to be sent as gift and add them to the cart.
  • At the checkout, choose the address to which the gift will be sent, then select payment method.
  • In the “additional instructions” field, state that this is a gift and write a letter to be attached with the order.
  • Zinati store will arrange, pack, and send the gift to the selected address.

– Sure, we are glad to serve you, all you need is to contact us through email and describe your needs. We will reply as soon as we receive your inquiry.

  • Yes, we have a local store to receive clients in many Zinati branches:

Jeddah

  1. Zinati Store 01 Near Bab Shareef Masjid Al Aqili                                         https://goo.gl/maps/rwgfADS9kgKDidYq5
  2. Zinati Store 02 Near Bank Al Jazeera                                                         https://goo.gl/maps/2nnkTMhzANsWodu7A
  3. Zinati Store 03 in front of Saudi Monetary Agency                                     https://goo.gl/maps/kgYVTLK675i1cTQf6

Riyadh

  1. Zinati Store 04 Al Imam Faisal Ibn Turki Ibn Abdullah, Ad Dirah              https://goo.gl/maps/zHqkzkQwaRJzn1bN7
  2. Zinati Store 05 Nesto Parking, Almarghab                                                       https://goo.gl/maps/1xKN9RQsxtWtCnba7

Dammam

  1. Darren Beauty King Khaled St, Al Souq,                                                  https://goo.gl/maps/sqatCKNh9mwFmRGk6
  2. Zinati Store 06 Al Souq                                                                                        https://goo.gl/maps/d8ryCQSsYcW4ukWr9
  • Zinati is a distribution company that sells products in retail including beauty, skincare, and hair products in the Kingdom of Saudi Arabia, it is an agent of many international brands. Zinati offers products in retail and wholesale.
  • For wholesale inquiry, contact us via email at:

– You can check the list of genuine brands offered by Zinati store at https://www.zinati.info/brands

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